{"id":38,"date":"2020-02-06T19:11:49","date_gmt":"2020-02-06T19:11:49","guid":{"rendered":"http:\/\/engprojects.tcnj.edu\/iso9000awit\/?page_id=38"},"modified":"2020-03-09T16:45:38","modified_gmt":"2020-03-09T16:45:38","slug":"meeting-notes","status":"publish","type":"page","link":"https:\/\/engprojects.tcnj.edu\/iso9000awit\/meeting-notes\/","title":{"rendered":"Meeting Notes"},"content":{"rendered":"\n

9\/03\/19:<\/strong> Project Planning
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Section 1:<\/p>\n\n\n\n

Project Proposal, QM presentation\/write-up, Purchase Registration kit (small-Biz?), create project website, general awareness meeting
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Section 2: <\/p>\n\n\n\n

Analyze current policies, create quality plan for section 1: customer focus, select registrar, gap analysis
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Section 3: <\/p>\n\n\n\n

Select final audit date, present quality plan for section 1, create quality plan for section 2: leadership.
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Section 4:<\/p>\n\n\n\n

 Present quality plan for section 2, create quality plan for section 3 and 7: Engagement of people and relationship management, internal audit training
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Section 5:<\/p>\n\n\n\n

Present quality plan for sections 3 and 7, create quality plan for section 4: Process approach
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Section 6:<\/p>\n\n\n\n

Present quality plan for sections 4, create quality plan for section 5: Improvement
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Section 7: <\/p>\n\n\n\n

Present quality plan for sections 5, create quality plan for section 6: Evidence-based decision making
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Section 8:<\/p>\n\n\n\n

Present quality plan for section 6, Internal audit, corrective action, stage 1 audit, stage 2 audit<\/p>\n\n\n\n

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9\/26\/19<\/strong>
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Get microsoft project<\/p>\n\n\n\n

Find LOCAL registrar: Keep in mind cost of travel<\/p>\n\n\n\n

\tIntertek, bureau Veritas, DEKRA<\/p>\n\n\n\n

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9\/30\/19<\/strong>
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For filling out paperwork: All centered around 7 QMP<\/p>\n\n\n\n

Need Organization chart:<\/p>\n\n\n\n

\tPresident<\/p>\n\n\n\n

\tTop Management<\/p>\n\n\n\n

\tQuality Team Leader\/ steering committee? <\/p>\n\n\n\n

note: if company is small, most positions are relative
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Three registrars that have offices in NJ\/PA:<\/p>\n\n\n\n

\tBureau Veritas: <\/p>\n\n\n\n

\tDEKRA: Used by Dr. Katz at Linearizer <\/p>\n\n\n\n

\tIntertek:<\/p>\n\n\n\n

Will play around with project timeline tomorrow and wednesday
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Writing up expansion of the quality management principles<\/p>\n\n\n\n

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10\/02\/19<\/strong>
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Organized documents to a more user friendly fashion
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QMP expansion:
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  1. Understand the needs of existing and future customers
    1. How will a company develop its customer needs and expectations\u00a0<\/li><\/ol><\/li>
    2. Align organizational objectives with customer needs and expectations<\/li>
    3. Measure customer satisfaction
      1. How can a company measure customer satisfaction
        1. Incentives?<\/li>
        2. Feedback?<\/li><\/ol><\/li>
        3. What systems can be put in place to measure customer satisfaction?<\/li><\/ol><\/li>
        4. Meet customer requirements
          1. What are customer requirements?
            1. Send detailed preliminary survey to potential clients along with established clients\u00a0<\/li><\/ol><\/li><\/ol><\/li>
            2. Manage Customer Relationships
              1. How does a company keep customers and how can it increase long-term relationships?<\/li><\/ol><\/li>
              2. Aim to EXCEED customer relationships and expectations<\/li>
              3. Learn more about the customer experience and customer satisfaction
                1. Implement mandatory meetings of project teams to go over feedback from clients<\/li><\/ol><\/li><\/ol>\n\n\n\n
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                  10\/07\/19<\/strong>
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                  DEKRA phone call:<\/p>\n\n\n\n

                  Cost estimate: including initial registration cost, subsequent costs from you, along with any surveillance costs
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                  Process:<\/p>\n\n\n\n

                  \tShare info about DEKRA<\/p>\n\n\n\n

                  \t3 year investment
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                  When organizations are getting certified for the first time, it gets frustrating
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                  November\/December = aggressive timeframe<\/p>\n\n\n\n

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                  BUREAU VERITAS phone call: <\/p>\n\n\n\n

                  Fill out excel spreadsheet<\/p>\n\n\n\n

                  Non-skilled: do not have anyone reporting to them<\/p>\n\n\n\n

                  Audit a year out? No<\/p>\n\n\n\n

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                  10\/10\/19
                  <\/strong><\/p>\n\n\n\n

                  DEKRA Phone Call:<\/p>\n\n\n\n

                  Global Safety organization<\/p>\n\n\n\n

                  Class coming up in november<\/p>\n\n\n\n

                  \tTraining for internal auditing<\/p>\n\n\n\n

                  Total investment for 3 year: $6900\u2192 Bare minimum<\/p>\n\n\n\n

                   Meeting: <\/p>\n\n\n\n

                  Go through all trainings<\/p>\n\n\n\n

                  \tTrain somebody else after<\/p>\n\n\n\n

                  Top priority– nailing down timeline<\/p>\n\n\n\n

                  Contacts
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                  10\/14\/19<\/strong><\/p>\n\n\n\n

                  Are surveillance audits required?<\/p>\n\n\n\n

                  QMS for each specific QMP?<\/p>\n\n\n\n

                  Questions: Is there any reason for a second party audit?<\/p>\n\n\n\n

                  Review plan-do-check-act<\/p>\n\n\n\n

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                  10\/16\/19<\/strong>
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                  DEKRA Zoom\/ go-to meeting
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                  1. Define and mao process<\/li>
                  2. Define quality policies<\/li>
                  3. Define quality objectives <\/li>
                  4. Define your defects for each process<\/li>
                  5. Develop your documents and records<\/li>
                  6. Define your quality process<\/li>
                  7. Determine your training needs<\/li>
                  8. Use the QMS<\/li>
                  9. Measure and monitor your performance<\/li>
                  10. Take action that improves your performance<\/li><\/ol>\n\n\n\n

                    Ex: Customer focus:<\/p>\n\n\n\n

                    \tQuality Policy : Meet needs of existing and future clients to best of company\u2019s ability<\/p>\n\n\n\n

                    \tQuality Objective: To maintain and improve customer satisfaction<\/p>\n\n\n\n

                    \tStrategic direction: Expectation surveys, Vision: although everyone with a project idea <\/p>\n\n\n\n

                    Provides a detailed proposal, a company will implement pre-proposal surveys to\u00a0<\/p>\n\n\n\n

                    \t\tGauge the expectations of each client to better understand their needs to see if <\/p>\n\n\n\n

                    \t\tThey are in a position to provide<\/p>\n\n\n\n

                    Mission: By meeting and exceeding the expectations of a client, a company hopes to\u2026\u00a0
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                    Surveillance audits: Mandatory<\/p>\n\n\n\n

                    Invoiced as services are provided<\/p>\n\n\n\n

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                    10\/29\/10<\/strong>
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                    QMS Manual questions + notes
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                    Operations Manager:<\/p>\n\n\n\n

                    HR Manager:<\/p>\n\n\n\n

                    Man Rep:<\/p>\n\n\n\n

                    Sales, Marketing, manager:<\/p>\n\n\n\n

                    R & D Manager:<\/p>\n\n\n\n

                    Materials Manager<\/p>\n\n\n\n

                    Document Control Coordinator:
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                    Scope includes: Design and development of products<\/p>\n\n\n\n