Meeting Notes

9/03/19: Project Planning

Section 1:

Project Proposal, QM presentation/write-up, Purchase Registration kit (small-Biz?), create project website, general awareness meeting

Section 2: 

Analyze current policies, create quality plan for section 1: customer focus, select registrar, gap analysis

Section 3: 

Select final audit date, present quality plan for section 1, create quality plan for section 2: leadership.

Section 4:

 Present quality plan for section 2, create quality plan for section 3 and 7: Engagement of people and relationship management, internal audit training

Section 5:

Present quality plan for sections 3 and 7, create quality plan for section 4: Process approach

Section 6:

Present quality plan for sections 4, create quality plan for section 5: Improvement

Section 7: 

Present quality plan for sections 5, create quality plan for section 6: Evidence-based decision making

Section 8:

Present quality plan for section 6, Internal audit, corrective action, stage 1 audit, stage 2 audit

9/26/19

Get microsoft project

Find LOCAL registrar: Keep in mind cost of travel

Intertek, bureau Veritas, DEKRA

9/30/19

For filling out paperwork: All centered around 7 QMP

Need Organization chart:

President

Top Management

Quality Team Leader/ steering committee? 

note: if company is small, most positions are relative

Three registrars that have offices in NJ/PA:

Bureau Veritas: 

DEKRA: Used by Dr. Katz at Linearizer 

Intertek:

Will play around with project timeline tomorrow and wednesday

Writing up expansion of the quality management principles

10/02/19

Organized documents to a more user friendly fashion

QMP expansion:

  1. Understand the needs of existing and future customers
    1. How will a company develop its customer needs and expectations 
  2. Align organizational objectives with customer needs and expectations
  3. Measure customer satisfaction
    1. How can a company measure customer satisfaction
      1. Incentives?
      2. Feedback?
    2. What systems can be put in place to measure customer satisfaction?
  4. Meet customer requirements
    1. What are customer requirements?
      1. Send detailed preliminary survey to potential clients along with established clients 
  5. Manage Customer Relationships
    1. How does a company keep customers and how can it increase long-term relationships?
  6. Aim to EXCEED customer relationships and expectations
  7. Learn more about the customer experience and customer satisfaction
    1. Implement mandatory meetings of project teams to go over feedback from clients

10/07/19

DEKRA phone call:

Cost estimate: including initial registration cost, subsequent costs from you, along with any surveillance costs

Process:

Share info about DEKRA

3 year investment

When organizations are getting certified for the first time, it gets frustrating

November/December = aggressive timeframe

BUREAU VERITAS phone call: 

Fill out excel spreadsheet

Non-skilled: do not have anyone reporting to them

Audit a year out? No

10/10/19

DEKRA Phone Call:

Global Safety organization

Class coming up in november

Training for internal auditing

Total investment for 3 year: $6900→ Bare minimum

 Meeting: 

Go through all trainings

Train somebody else after

Top priority– nailing down timeline

Contacts

10/14/19

Are surveillance audits required?

QMS for each specific QMP?

Questions: Is there any reason for a second party audit?

Review plan-do-check-act

10/16/19

DEKRA Zoom/ go-to meeting

  1. Define and mao process
  2. Define quality policies
  3. Define quality objectives 
  4. Define your defects for each process
  5. Develop your documents and records
  6. Define your quality process
  7. Determine your training needs
  8. Use the QMS
  9. Measure and monitor your performance
  10. Take action that improves your performance

Ex: Customer focus:

Quality Policy : Meet needs of existing and future clients to best of company’s ability

Quality Objective: To maintain and improve customer satisfaction

Strategic direction: Expectation surveys, Vision: although everyone with a project idea 

Provides a detailed proposal, a company will implement pre-proposal surveys to 

Gauge the expectations of each client to better understand their needs to see if 

They are in a position to provide

Mission: By meeting and exceeding the expectations of a client, a company hopes to… 

Surveillance audits: Mandatory

Invoiced as services are provided

10/29/10

QMS Manual questions + notes

Operations Manager:

HR Manager:

Man Rep:

Sales, Marketing, manager:

R & D Manager:

Materials Manager

Document Control Coordinator:

Scope includes: Design and development of products

  • Process: Architecture of product, design of circuitry, laying out of board, designing of software, and testing and integrating hardware.

Question: Do you think we should do a process flow diagram for each process?

Print master docs list

Updates to powerpoint: Add price for 3 years from DEKRA, add what DEKRA does, add scope and description of the company 

11/06/19

Need position names for several roles

Electronic document control system?

P 854- has a TON of description i do not know

Some of the positions through level one — do you want to assign them. I can’t be all of them

Need to acknowledge auditor confirmation

Fill out forms

Question: Products or services– do you technically design a product for a customer? 

Answer: Products and services– outsource manufacturing (E-TekNet already iso)

11/08/19

11/07/19– Gantt Chart and Slides finished

today : e-mail dean about website

Employee training

Update quality manual with org chart

Management Representative: Me

Top Management? 

Clause 8.1 Design and development — does it apply to your company? How?

11/9/19

F-720-003 Job Description-

You need to set up QHSE online training

Clause 8:

Operational planning and control

Control of external providers

Control of production and service provision

Control of non-conformances

11/ 16/ 19

To Do: Criteria for organizing lab, how to delete clauses from procedure, employee training profiles (get everybody moving)

Add multiple process interactions,

Final ESFDR slides

12/16/19

Design and development

Training

Quality manual notes

Paper due wednesday for grading

12/23/19

Slides for changing the org structure got burried

What specific processes would you want to add to the scope

All certificates were added to folder

Add chuck to employee list

12/30/19

Need you to fill out the job description

Org chart was updated in the manual.

Added more notes for specific processes

Question: Did you want to add anything to the scope? We should get the quality policy/ scope printed large

1/30/20

P 400: F 440-002

P500:

  • Outline quality– in the “about us” 
  • Add e-mail blast too

P840:

  • Materials not applicable because it is lab based
  • Use Quickbooks for purchase orders
    • Can we just put that in the section about purchase orders?
  • 5.8.2-4: Not applicable has to do with production
  • Question: Do you just delete

P920: Is that applicable? How to reword

  • Anything with a (k) needs work

1/8/20

715 Not applicable

Financial information is only visible to president

Finish 870

 910– Not applicable

P710– do names

P720– Small company- all positions are relative → go through that

851- Not applicable

852- Not applicable

854- temp- electronics kept 65-75F

P820 : Sales & Marketing→ president

  • company presentation
  • NDA that gets signed
  • RFQ → request for quote
  • Proposal form

P912: sales and marketing → President

  • Phone calls
  • Not applicable?
  • Period Performance = 1 year
  • Not happy? If reasonable, it will be replaced at no charge